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Shipping policy

Ship Times

We will always do our best to ship your order immediately. Each product has an estimate that shows the estimated shipment time for that product.

If you choose products with different ship times, we will complete your order when the product with the longest lead time is available.

There will be occasions when the ship time is longer than predicted. In these situations, we will email you to inform you when the order is expected to ship.

Address Type

Residential Addresses

There are many different types of residential address designations, for example:

  • Apartment (APT)
  • Building (BLDG)
  • Floor (FL)
  • Unit (UNIT)

Please include the exact designation when filling out your shipping address details to ensure that your order is delivered safely. We are not responsible for unsuccessful deliveries if your address designation is missing or incorrect.

By default, deliveries to residential addresses are sent as "signature not required." We recommend tracking your package and bringing it inside promptly on delivery day. We are not responsible for stolen or missing packages after the carrier has delivered them to the correct address.

Commercial Addresses

There are many different types of commercial address designations, for example:

  • Building (BLDG)
  • Department (DEPT)
  • Room (RM)
  • Suite (STE)
  • Unit (UNIT)

Please include the exact designation when filling out your shipping address details to ensure that your order is delivered safely. We are not responsible for unsuccessful deliveries if your address designation is missing or incorrect. We are also not responsible for packages after they are delivered to a reception area, mailroom, or other shared commercial location.

Addresses with Redirection

If your address is automatically redirected to a carrier facility or store (such as a UPS or FedEx store), we cannot provide an accurate delivery time with the tracking number originally assigned to the shipment, and your delivery will be delayed. In these situations, the tracking progress for the original tracking number typically remains stuck on "Label Created" or "At Carrier Facility."

Please contact the carrier or store that handles your redirection directly for tracking progress and a delivery date. To avoid delays, please do not use a redirected address; use the true destination address instead.

Freight Forwarders

Orders shipping to a freight forwarder's delivery address will be automatically cancelled. If you need to purchase products that must be forwarded outside the US, please contact us first and we will arrange your order manually.

Refunds for Shipping Charges

We cannot refund shipping charges, either for the original order or for returning the goods to us. The ONLY time shipping charges will be refunded is if the item is returned because it is defective and the only item in the order. If there are other items in your order, we cannot issue a refund on shipping charges.

Patch Cords Online is not liable for lost or damaged packages returned by the customer. Any returned goods must be sent via a traceable and insurable shipping service.

Next Day Shipping

Every product page includes an availability statement that indicates whether a product can be shipped the same day. Please check this statement before selecting Next Day shipping, as it determines when your order will actually arrive the next day.

For products marked "usually ships the same business day," we will ship your order the same day if it is placed before 12 pm PST / 3 pm EST.

For products with any other availability statement, ordering with Next Day shipping will not get the product to you the next day. Your package will ship via Next Day service on the day it becomes available.

We will always try to ship every order as soon as possible, but there may be instances where it is impossible to ship a product the next day. In these cases, we will notify you as soon as possible at the email address provided on the order.

We understand that emergencies sometimes require Next Day shipping, and we promise to do our best to get your order picked, packaged, and ready for the courier in time. However, circumstances outside our control may prevent this, and we cannot guarantee next-day arrival, even for orders placed with the Next Day shipping service.

Undeliverable Packages

When an order is returned to us as undeliverable, we automatically cancel the order and issue a refund, less the original shipping and handling charges. You will receive an email confirming the return and refund details after we receive the returned package. Please note that carriers do not always return packages to us quickly, so there may be a delay before your refund is issued.

A package might be returned as undeliverable for several reasons:

  • The delivery address is incorrect or outdated.
  • The address is restricted, such as certain state or federal facilities that do not accept carrier deliveries.
  • The carrier attempted delivery but was unsuccessful. Carriers usually make up to three attempts before returning a package to us.
  • The recipient refused the delivery.
  • The package was damaged in transit. In this case, the carrier may return it to us without attempting delivery.

To avoid undeliverable packages, please double-check that your delivery address is complete and correct, that the recipient's name matches who will accept the package, and that the location accepts carrier deliveries.

We cannot re-ship orders that are returned to us as undeliverable. If you still want the items, please place a new order and ensure the delivery address is correct.